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Volume 2023, Issue 2
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Abstract

Centralized Health Intelligence (CHI) represents an ecosystem where data, technology, and expertise converge to elevate the standards of healthcare services. In this case study, we explore the pivotal role of CHI in reshaping the healthcare paradigm at the Primary Health Care Corporation (PHCC) in Qatar. Adopting clinical information systems led to a wealth of data, necessitating the transformation of the conventional health information management team into the Business and Health Intelligence (BHI) Department. The establishment of a centralized enterprise data warehouse (EDW) and the use of business intelligence tools by the BHI Department further contributed to improved data governance. A meticulous Centralized Health Intelligence Framework was devised to ensure the effective use of PHCC's data assets. This framework encompasses policies and procedures related to data stewardship, information needs assessment, data classification, data privacy, and data literacy requirements. Through this study, we demonstrate how PHCC has harnessed CHI to redefine healthcare delivery by providing relevant stakeholders with easy access to advanced data analytics and data-driven decision-making tools. Implementing CHI infrastructure presents many challenges, including financial, technical, and organizational hurdles. Despite these challenges, CHI significantly benefits relevant stakeholders by providing enhanced access to health data, fostering active engagement. However, addressing data comprehension, security, and privacy concerns remains critical.

© 2023 The Author(s), licensee HBKU Press.
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2024-01-29
2024-05-15
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Transforming Primary Healthcare Services with Centralized Health Intelligence: A Case Study from Qatar
QJPH 2023, 8 (2024); https://doi.org/10.5339/qjph.2023.8
/content/journals/10.5339/qjph.2023.8
/content/journals/10.5339/qjph.2023.8
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  • Article Type: Research Article
Keyword(s): centralized health intelligence, CHI, electronic medical records, health data, health intelligence, primary care and Qatar
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