2 - International Conference in Emergency Medicine and Public Health-Qatar Proceedings
  • ISSN: 1999-7086
  • EISSN: 1999-7094


This study is a quality improvement project that aimed at improving patient flow in Male Urgent Area (MUA), one of the busiest areas in the largest emergency department in the state of Qatar.

The baseline process was designed by mapping and drawing a cause-and-effect diagram. Pre- and post-auditing was done after careful intervention of introducing a phlebotomy room in Male See and Treat area, the main feeder to MUA. The feeding areas to MUA and the daily flow of patients were studied in detail. Points of interest in the baseline process map were identified and targeted. Supporting data of about 398 patients helped in designing the process map and identifying the point of interest.

Post-intervention analysis showed a remarkable improvement in time to phlebotomy in Hamad General Hospital Emergency Department. The proportion of patients moving to MUA and receiving phlebotomy increased from 48.6% to 84.1% in the first hour. Patients' hematological laboratory workup that helps MUA's physicians in decision making was readily available.

Patient flow and phlebotomy time can be significantly improved by introducing a dedicated phlebotomy room in a busy emergency department. It is concluded that identification and targeting of the main point of interest in baseline process mapping is crucial and of considerable importance in a quality improvement project.

: Emergency department, phlebotomy time, patient flow


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  • Article Type: Research Article
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