1887
Volume 2014, Issue 1
  • ISSN: 0253-8253
  • E-ISSN: 2227-0426

ملخص

Late cancellations of scheduled elective surgery limit the ability of the surgical care service to achieve its goals. Attributes of these cancellations differ between hospitals and regions. The rate of late cancellations of elective surgery conducted in Hamad General Hospital, Doha, Qatar was found to be 13.14% which is similar to rates reported in hospitals elsewhere in the world; although elective surgery is performed six days a week from 7:00 am to 10:00 pm in our hospital. Simple and systematic analysis of these attributes typically provides limited solutions to the cancellation problem. Alternatively, the application of the theory of constraints with its five focusing steps, which analyze the system in its totality, is more likely to provide a better solution to the cancellation problem. To find the constraint, as a first focusing step, we carried out a retrospective and descriptive study using a quantitative approach combined with the Pareto Principle to find the main causes of cancellations, followed by a qualitative approach to find the main and ultimate underlying cause which pointed to the bed crisis. The remaining four focusing steps provided workable and effective solutions to reduce the cancellation rate of elective surgery.

Loading

جارٍ تحميل قياسات المقالة...

/content/journals/10.5339/qmj.2014.1
٢٠١٤-٠٧-٠١
٢٠٢٤-٠٥-١٣
Loading full text...

Full text loading...

/deliver/fulltext/qmj/2014/1/qmj.2014.1.html?itemId=/content/journals/10.5339/qmj.2014.1&mimeType=html&fmt=ahah

References

  1. Perroca MG, Jericó MC, Facundin SD. Surgery cancelling at a teaching hospital: implications for cost management. Rev Latino-am Enfermagem. 2007; 15:5:10181024.
    [Google الباحث العلمي]
  2. Jonnalagadda R, Walrond ER, Hariharan S, Walrond M, Prasad C. Evaluation of the reasons for cancellations and delays of surgical procedures in a developing country. Int J Clin Pract. 2005; 59:6:716720.
    [Google الباحث العلمي]
  3. Schofield WN, Rubin GL, Piza M, Lai YY, Sindhusake D, Fearnside MR, Klineberg PL. Cancellation of operations on the day of intended surgery at a major Australian referral hospital. Med J Aust. 2005; 182:12:612615.
    [Google الباحث العلمي]
  4. Dexter F, Wachtel RE. Analysing day-of-surgery cancellation rates. Anaesth Intensive Care. 2009; 37:5:858 author reply 58-9.
    [Google الباحث العلمي]
  5. Gonzalez-Arevalo A, Gomez-Arnau JI, delaCruz FJ, Marzal JM, Ramirez S, Corral EM, García-del-Valle S. Causes for cancellation of elective surgical procedures in a Spanish general hospital. Anaesthesia. 2009; 64:5:487493.
    [Google الباحث العلمي]
  6. Haana V, Sethuraman K, Stephens L, Rosen H, Meara JG. Case cancellations on the day of surgery: an investigation in an Australian paediatric hospital. ANZ J Surg. 2009; 79:9:636640.
    [Google الباحث العلمي]
  7. Ahmed T, Khan M, Khan FA. Cancellation of surgery in patients attending the preoperative anaesthesia assessment clinic: a prospective audit. J Pak Med Assoc. 2009; 59:8:547550.
    [Google الباحث العلمي]
  8. Hand R, Levin P, Stanziola A. The causes of cancelled elective surgery. Qual Assur Util Rev. 1990; 5::26.
    [Google الباحث العلمي]
  9. Seim AR, Fagerhaug T, Ryen SM, Curran P, Saether OD, Myhre HO, Sandberg WS. Causes of cancellations on the day of surgery at two major university hospitals. Surg Innov. 2009; 16:2:173180.
    [Google الباحث العلمي]
  10. Yoon SZ, Lee SI, Lee HW, Lim HJ, Yoon SM, Chang SH. The effect of increasing operating room capacity on day-of-surgery cancellation. Anaesth Intensive Care. 2009; 37:2:261266.
    [Google الباحث العلمي]
  11. Knox M, Myers E, Hurley M. The impact of pre-operative assessment clinics on elective surgical case cancellations. Surgeon. 2009; 7:2:7678.
    [Google الباحث العلمي]
  12. Argo JL, Vick CC, Graham LA, Itani KM, Bishop MJ, Hawn MT. Elective surgical case cancellation in the Veterans Health Administration system: identifying areas for improvement. Am J Surg. 2009; 198:5:600606.
    [Google الباحث العلمي]
  13. Ferschl MB, Tung A, Sweitzer B, Huo D, Glick DB. Preoperative clinic visits reduce operating room cancellations and delays. Anesthesiology. 2005; 103:4:855859.
    [Google الباحث العلمي]
  14. Rai MR, Pandit JJ. Day of surgery cancellations after nurse-led pre-assessment in an elective surgical centre: the first 2 years. Anaesthesia. 2003; 58:7:692699.
    [Google الباحث العلمي]
  15. van Klei WA, Moons KG, Rutten CL, Schuurhuis A, Knape JT, Kalkman CJ, Grobbee DE. The effect of outpatient preoperative evaluation of hospital inpatients on cancellation of surgery and length of hospital stay. Anesth Analg. 2002; 94:3:644649.
    [Google الباحث العلمي]
  16. Pollard JB, Olson L. Early outpatient preoperative Anaesthesia assessment: does it help to reduce operating room cancellations? Anesth Analg. 1999; 89:2:502505.
    [Google الباحث العلمي]
  17. Kleinfeldt AS. Preoperative phone calls. Reducing cancellations in pediatric day surgery. AORN J. 1990; 51:6:15591564.
    [Google الباحث العلمي]
  18. Tung A, Dexter F, Jakubczyk S, Glick D. The limited value of sequencing cases based on their probability of cancellation. Anesth Analg. 2010; 111:3:749756.
    [Google الباحث العلمي]
  19. Dexter F, Shi P, Epstein R. Descriptive study of case scheduling and cancellations within 1 week of the day of surgery. Anesth Analg. 2012; 115:5:11881195.
    [Google الباحث العلمي]
  20. Dexter F, Marcon E, Epstein RH, Ledolter J. Validation of statistical methods to compare cancellation rates on the day of surgery. Anesth Analg. 2005; 101:2:465473, table of contents.
    [Google الباحث العلمي]
  21. Goldratt EM, Cox J. The Goal – A Process of Ongoing Improvement. Croton-on-Hudson, NY: North River Press 1984.
    [Google الباحث العلمي]
  22. Breen AM, Burton-Houle T, Aron DC. Applying the theory of constraints in health care: Part 1–The philosophy. Qual Manag Health Care. 2002; 10:3:4046.
    [Google الباحث العلمي]
  23. Schuster M, Neumann C, Neumann K, Braun J, Geldner G, Martin J, Spies C, Bauer M, for the CASCAES Study Group . The effect of hospital size and surgical service on case cancellation in elective surgery: results from a prospective multicenter study. Anesth Analg. 2011; 113:3:578585.
    [Google الباحث العلمي]
  24. Grosfeld A, Ronen B, Kozlovsky N. The Pareto managerial principle: when does it apply? Int J Prod Res. 2007; 45:10:23172325.
    [Google الباحث العلمي]
  25. Keranen J, Soini EJ, Ryynanen OP, Hietaniemi K, Keranen U. Economic evaluation comparing from home to operation same day admission and preoperative admission one day prior to the surgery process: a randomized, controlled trial of laparoscopic cholecystectomy. Curr Med Res Opin. 2007; 23:11:27752784.
    [Google الباحث العلمي]
  26. Povysil J. [One-day surgery]. Osterr Krankenpflegez. 1986; 39::7881.
    [Google الباحث العلمي]
  27. Ranieri E, Caprio G, Fobert MT, Civitelli L, Ceccarelli F, Barberi S, Virno F. One-day surgery in a series of 150 breast cancer patients: efficacy and cost-benefit analysis. Chir Ital. 2004; 56:3:415418.
    [Google الباحث العلمي]
  28. Gilliard N, Eggli Y, Halfon P. A methodology to estimate the potential to move inpatient to one day surgery. BMC Health Serv Res. 2006; 6::78.
    [Google الباحث العلمي]
  29. Dervin JV, Stone DL, Beck CH. The no-show patient in the model family practice unit. J Fam Pract. 1978; 7:6:11771180.
    [Google الباحث العلمي]
  30. Taylor PJ. The no-show patient never has the last appointment of the day. CMAJ. 1991; 144:7:916917.
    [Google الباحث العلمي]
  31. Mantyjarvi M. No-show patients in an ophthalmological out-patient department. Acta Ophthalmol (Copenh). 1994; 72:3:284289.
    [Google الباحث العلمي]
  32. Stickney P. What works. Telephone reminder system works with patient software to reduce no-show rate. Health Manag Technol. 1997; 18:6:46.
    [Google الباحث العلمي]
  33. Guse CE, Richardson L, Carle M, Schmidt K. The effect of exit-interview patient education on no-show rates at a family practice residency clinic. J Am Board Fam Pract. 2003; 16:5:399404.
    [Google الباحث العلمي]
  34. Izard T. Managing the habitual no-show patient. Fam Pract Manag. 2005; 12:2:6566.
    [Google الباحث العلمي]
  35. Goldstein A. Are your patient no-show strategies robbing you blind? Dent Today. 2009; 28:11:146. 48-49.
    [Google الباحث العلمي]
  36. Rittersma J, Casparie AF, Reerink E. Patient information and patient preparation in orthognathic surgery: a medical audit study. J Maxillofac Surg. 1980; 8:3:206209.
    [Google الباحث العلمي]
  37. Reading AE. Psychological preparation for surgery: patient recall of information. J Psychosom Res. 1981; 25:1:5762.
    [Google الباحث العلمي]
  38. Baskerville PA, Heddle RM, Jarrett PE. Preparation for surgery: information tapes for the patient. Practitioner. 1985; 229:1405:677678.
    [Google الباحث العلمي]
  39. Rittersma J. Patient information and patient preparation in orthognathic surgery. The role of an information brochure a medical audit study. J Craniomaxillofac Surg. 1989; 17:6:278279.
    [Google الباحث العلمي]
  40. Phipps CG. Effectiveness of the clinical nurse specialist in preadmission testing. Health Matrix. 1987; 5:4:2327.
    [Google الباحث العلمي]
  41. Koay CB, Marks NJ. A nurse-led preadmission clinic for elective ENT surgery: the first 8 months. Ann R Coll Surg Engl. 1996; 78:1:1519.
    [Google الباحث العلمي]
  42. Gilmartin J. Day surgery: patients' perceptions of a nurse-led preadmission clinic. J Clin Nurs. 2004; 13:2:243250.
    [Google الباحث العلمي]
  43. Ferguson J, Alpert JJ. A study of hospital admission rules during pediatric residency training. J Med Educ. 1980; 55:10:876878.
    [Google الباحث العلمي]
  44. Siegel SH. How OBRA admission rules affect nursing facilities. Healthc Financ Manage. 1990; 44:9:5253, 56-59.
    [Google الباحث العلمي]
  45. Walker BC, Haslett T. The dynamics of local rules in hospital admission processes. Aust Health Rev. 2003; 26:3:98106.
    [Google الباحث العلمي]
  46. Dombi WA. Patient admission, service, and discharge: rules to survive by. Caring. 2004; 23:4:1821.
    [Google الباحث العلمي]
  47. Farasatkish R, Aghdaii N, Azarfarin R, Yazdanian F. Can preoperative anaesthesia consultation clinic help to reduce operating room cancellation rate of cardiac surgery on the day of surgery? Middle East J Anesthesiol. 2009; 20:1:9396.
    [Google الباحث العلمي]
  48. Stepaniak S, Mannaerts G, de Quelerij M, de Vries G. The effect of the operating room coordinator's risk appreciation on operating room efficiency. Anesth Analg. 2009; 108:4:12491256.
    [Google الباحث العلمي]
  49. Tessler M, Kleiman S, Huberman M. A “zero tolerance for overtime” increases surgical per case costs. Can J Anaesth. 1997; 44:10:10361041.
    [Google الباحث العلمي]
http://instance.metastore.ingenta.com/content/journals/10.5339/qmj.2014.1
Loading
/content/journals/10.5339/qmj.2014.1
Loading

جارٍ تحميل البيانات والوسائط...

  • نوع المستند: Research Article

الأكثر اقتباسًا لهذا الشهر Most Cited RSS feed

هذه الخانة مطلوبة
يُرجى إدخال عنوان بريد إلكتروني صالح
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error