1887
Volume 2015, Issue 1
  • EISSN: 2220-2749

Abstract

Retention of healthcare workers is an international challenge. The World Health Organization (WHO) warned that in two decades, the shortage of healthcare workers will double. This puts a pressure on the policy makers to come up with serious HR interventions to retain their employees and ensure the delivery of high quality care. In Qatar, the healthcare sector depends greatly on expatriates. This unique characteristic imposes risk on the stability of the healthcare workforce. Therefore, the Qatar National Health Strategy (2011–2016) emphasises the importance of exercising effective HR retention strategies. This review tries to explain the relationship between the retention strategies and employees’ satisfaction and performance and how they impact the quality of care as perceived by patients/clients.

Loading

Article metrics loading...

/content/journals/10.5339/avi.2015.6
2015-09-30
2024-03-29
Loading full text...

Full text loading...

/deliver/fulltext/avi/2015/1/avi.2015.6.html?itemId=/content/journals/10.5339/avi.2015.6&mimeType=html&fmt=ahah

References

  1. Abdulla J, Djebarni R, Mellahi K. Determinants of job satisfaction in the UAE. Personnel Review. 2011; 40:1:126146.
    [Google Scholar]
  2. Al-Aameri AS. Job Satisfaction and Organizational Commitment for Nurses. Saudi Medical Journal. 2000; 21:6:531535.
    [Google Scholar]
  3. Alameddine M, Saleh S, El-Jardali F, Dimassi H, Mourad Y. The retention of health human resources in primary healthcare centers in Lebanon: a national survey. BMC Health Services Research. 2012; 12:3:19.
    [Google Scholar]
  4. Al-Emadi MS, Marquardt MJ. Relationship between employees’ beliefs regarding training benefits and employees’ organizational commitment in a petroleum company in the State of Qatar. International Journal of Training & Development. 2007; 11:1:4970.
    [Google Scholar]
  5. Al-Jabor W, Ucar P. Qatar Statistics Authority's initiatives to develop statistical literacy in Qatar. Statistical Journal of the IAOS. 2013; 29:3:147152.
    [Google Scholar]
  6. Alkhalaf JH, Singh R, Malallah M, al Jak EA. Job satisfaction and stress level of primary health caregivers at Primary Health Centers in Qatar. Archives: The International Journal of Medicine. 2009; 2:2:245249.
    [Google Scholar]
  7. Arnold J. Work Psychology: Understanding Human Behavior in the Workplace. London: Prentice Hall Financial Times 2005.
    [Google Scholar]
  8. Bakhshi A, Kumar K, Rani E. Organizational Justice Perceptions as Predictor of Job Satisfaction and Organization Commitment. International Journal of Business and Management. 2009; 4:9:145154.
    [Google Scholar]
  9. Barney SM. The Nursing Shortage: Why Is It Happening? Journal of Healthcare Management. 2002; 47:3:153.
    [Google Scholar]
  10. Becker TE, Randall DM. The Multidimensional View of Commitment and the Theory of Reasoned Action: A Comparative Evaluation. Journal of Management. 1995; 21:4:617638.
    [Google Scholar]
  11. Belbin C, Erwee R, Wiesner R. Employee Perceptions of Workforce Retention Strategies in a Health System. Journal of Management and Organization. 2012; 18:5:747765.
    [Google Scholar]
  12. Bener A, Al Mazroei A. Health Services Management in Qatar. Croatian Medical Journal. 2010; 51:1:8588.
    [Google Scholar]
  13. Bishop CE, Weinberg DB, Leutz W, Dossa A, Pfefferle SG, Zincavage RM. Nursing Assistants’ job Commitment: Effect of Nursing Home Organizational Factors and Impact on Resident Well-Being. Gerontologist. 2008; 48:1:3645.
    [Google Scholar]
  14. Bonache J. Job satisfaction among expatriates, repatriates and domestic employees: The perceived impact of international assignments on work-related variables. Personnel Review. 2005; 34:1:110124.
    [Google Scholar]
  15. Boshoff C, Mels G. A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality. European Journal of Marketing. 1995; 29:2:2342.
    [Google Scholar]
  16. Center for International and Regional Studies (CIRS)-School of Region Services - Georgetown University-Qatar, Migrant Labour in the Gulf (CIRS)- Summary report- 2. Retrieved from https://repository.library.georgetown.edu  2011;.
    [Google Scholar]
  17. Crossman A, Abou-Zaki B. Job satisfaction and employee performance of Lebanese banking staff. Journal of Managerial Psychology. 2003; 18:4:368.
    [Google Scholar]
  18. Dhammika KS, Ahmad FB, Sam TL. Job Satisfaction, Commitment and Performance: Testing the Goodness of Measures of Three Employee Outcomes. South Asian Journal of Management. 2012; 19:2:722.
    [Google Scholar]
  19. Ducharme MJ, Singh P, Podolsky M. Exploring the Links between Performance Appraisals and Pay Satisfaction. Compensation & Benefits Review. 2005; 37:5:4652.
    [Google Scholar]
  20. Eklof J, Selivanova I. Human aspect in service quality: EPSI benchmark studies. Total Quality Management & Business Excellence. 2008; 19:7/8:827841.
    [Google Scholar]
  21. Elamin AM. Effects of Nationality on Job Satisfaction: Domestic versus Expatriate Bank Employees in the United Arab Emirates. International Journal of Management. 2011; 28:1:20.
    [Google Scholar]
  22. El-Jardali F, Murray SF, Dimassi H, Jamal D, AbuAlRub R, Al-Surimi K, Dumit NY. Intention to stay of nurses in current posts in difficult-to-staff areas of Yemen, Jordan, Lebanon and Qatar: A cross-sectional study. International Journal of Nursing Studies. 2013; 50:11:14811494.
    [Google Scholar]
  23. Fogarty L, Young Mi K, Hee-Soon J, Tappis H, Jin Won N, Zainullah P, Rozario A. Job satisfaction and retention of health-care providers in Afghanistan and Malawi. Human Resources for Health. 2014; 12:1:120.
    [Google Scholar]
  24. Foster JJ. Motivation in the workplace. In: Chmiel N, ed. Introduction to work and organizational psychology. Blackwell 2000.
    [Google Scholar]
  25. Gonzalez GC, Karoly LA, Constant L, Salem H, Goldman CA. Facing Human Capital Challenges of the 21st Century: Education and Labor Market Initiatives in Lebanon, Oman, Qatar, and the United Arab Emirates. RAND Corporation Publications. Retrieved from http://www.rand.org/content/dam/rand/pubs/monographs/2008/RAND_MG786.pdf  2008;.
    [Google Scholar]
  26. Hamad Medical Corporation (HMC) Home Page. Retrieved from http://www.hamad.qa/en/employees_careers/employees_careers.aspx .
  27. Husin S, Chelladurai P, Musa G. HRM Practices, Organizational Citizenship Behaviors, and Perceived Service Quality in Golf Courses. Journal of Sport Management. 2012; 26:2:143158.
    [Google Scholar]
  28. Izzo JB, Withers P. Winning Employee-Retention Strategies for Today's Healthcare Organizations”. Healthcare Financeial Management. 2002; 56:6:5257.
    [Google Scholar]
  29. Kaddourah BT, Khalidi A, Abu-Shaheen AK, Al-Tannir MA. Factors impacting job satisfaction among nurses from a tertiary care centre. Journal of Clinical Nursing. 2013; 22:21/22:31533159.
    [Google Scholar]
  30. Lambert EG, Hogan NL, Barton SM. The impact of job satisfaction on turnover intent: a test of a structural measurement model using a national sample of workers. Social Science Journal. 2001; 38:2:233.
    [Google Scholar]
  31. Latino RJ. Patient Safety: The PROACT Root Cause Analysis Approach. Florida, FL: Taylor and Francis- CRC Press 2008.
    [Google Scholar]
  32. Lee H, Lee Y, Yoo D. The determinants of perceived service quality and its relationship with satisfaction. Journal of Services Marketing. 2000; 14:2/3:217.
    [Google Scholar]
  33. Leveck ML, Jones CB. The Nursing Practice Environment, Staff Retention, and Quality of Care. Research in Nursing and Health. 1996; 19:4:331343.
    [Google Scholar]
  34. Lu H, While AE, Barriball KL. “Job Satisfaction among Nurses: A Literature Review”. Int J Nurs Stud. 2005; 42:2:211227.
    [Google Scholar]
  35. Malik M, E , Nawab S, Basharat N, Danish R. Job Satisfaction and Organizational Commitment of University Teachers in Public Sector of Pakistan. International Journal of Business and Management. 2010; 5:6:1726.
    [Google Scholar]
  36. Malik SU. Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value. International Journal of Marketing Studies. 2012; 4:1:6876.
    [Google Scholar]
  37. Mekoth N, George BP, Dalvi V, Rajanala N, Nizomadinov K. Service Quality in the Public Sector Hospitals: A Study in India. Hospital Topics. 2012; 90:1:1622.
    [Google Scholar]
  38. Miller K. Values, attitudes and job satisfaction. In: Robbins SPOdendaal ARoodt G, eds. Organizational Behavior: Global and Southern African Perspectives. Cape Town: Pearson Education South Africa 2003;:6583.
    [Google Scholar]
  39. Mitchell TR, Holtom BC, Lee TW, Sablynski CJ, Erez M. Why People Stay: Using Job Embeddedness to Predict Voluntary Turnover. Academy Of Management Journal. 2001; 44:6:11021121.
    [Google Scholar]
  40. Moss SA, Ritossa DA. The Impact of Goal Orientation on the Association between Leadership Style and Follower Performance, Creativity and Work Attitudes. Leadership. 2007; 3:4:433456.
    [Google Scholar]
  41. Moss SA, McFarland J, Ngu S, Kijowska A. Maintaining an open mind to closed individuals: The effect of resource availability and leadership style on the association between openness to experience and organizational commitment. Journal of Research in Personality. 2007; 41:2:259275.
    [Google Scholar]
  42. Ooi BK, Bakar AN, Arumugam V, Vellapan L, Loke YKA. Does TQM Influence Employees’ Job Satisfaction? An Empirical Case Analysis. International Journal of Quality & Reliability Management. 2007; 24:1:6277.
    [Google Scholar]
  43. Pantouvakis A, Bouranta N. The link between organizational learning culture and customer satisfactionConfirming relationship and exploring moderating effect. Learning Organization. 2013; 20:1:4864.
    [Google Scholar]
  44. Parasuraman A, Zeithaml VA, Berry LL, SERVQUAL: A. Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing. 1988; 64:1:1240.
    [Google Scholar]
  45. Qatar General Secretariat for Development Planning, Qatar National Development Strategy 2011–2016. Retrieved from http://www.gsdp.gov.qa/gsdp_vision/docs/NDS_EN.pdf  2011;.
    [Google Scholar]
  46. Qatar National Health Strategy Home Page. Retrieved from http://www.nhsq.info/ .
  47. Ramez WS. Patients’ Perception of Health Care Quality, Satisfaction and Behavioral Intention: An Empirical Study in Bahrain. International Journal of Business and Social Science. 2012; 3:18:131141.
    [Google Scholar]
  48. Ratna R, Chawla S. Key Factors of Retention and Retention Strategies in Telecom Sector. Global Management Review. 2012; 6:3:3546.
    [Google Scholar]
  49. Singh J. Performance Productivity and Quality of Frontline Employees in Service Organizations. Journal of Marketing. 2000; 64:2:1534.
    [Google Scholar]
  50. Singh Y, Pandey M. Principles of Organizational Behavior. Delhi: AITBS Publishers and Distributors 2004.
    [Google Scholar]
  51. Spector P. Industrial and Organizational Behavior. New Jersey: John Wiley & Sons 2008.
    [Google Scholar]
  52. Spector PE. Job Satisfaction: Application, Assessment, Causes, and Consequences. United Kingdom, UK: Sage Publications Ltd 1997.
    [Google Scholar]
  53. Suliman AT. Links between justice, satisfaction and performance in the workplace. Journal of Management Development. 2007; 26:4:294311.
    [Google Scholar]
  54. The World Health Organization (WHO) Home Page. Retrieved from http://www.who.int/mediacentre/news/releases/2013/health-workforce-shortage/en/ .
  55. Trimble DE. Organizational Commitment, Job Satisfaction and Turnover Intention of Missionaries. Journal of Psychology & Theology. 2006; 34:4:349360.
    [Google Scholar]
  56. Ueltschy LC, Laroche M, Eggert A, Bindi U. Service quality and satisfaction: an international comparison of professional services perceptions. Journal of Services Marketing. 2007; 21:6:410423.
    [Google Scholar]
  57. Vidal MES, Valle RS, Aragón MIB. Antecedents of repatriates’ job satisfaction and its influence on turnover intentions: Evidence from Spanish repatriated managers. Journal of Business Research. 2007; 60:12:12721281.
    [Google Scholar]
  58. Wu L, Norman IJ. An Investigation of Job Satisfaction, Organizational Commitment and Role Conflict and Ambiguity in a Sample of Chinese Undergraduate Nursing Students. Nurse Education Today. 2006; 26:4:304314.
    [Google Scholar]
  59. Ying J, Cheng Lu W. The impact of effect on service quality and satisfaction: the moderation of service contexts. Journal of Services Marketing. 2006; 20:4:211218.
    [Google Scholar]
  60. Yoo DK, Park JA. Perceived Service Quality: Analyzing Relationships among Employees, Customers, and Financial Performance. International Journal of Quality & Reliability Management. 2007; 24:9:908926.
    [Google Scholar]
  61. Zarea K, Negarandeh R, Dehghan-Nayeri N, Rezaei-Adaryani M. Nursing staff shortages and job satisfaction in Iran: Issues and challenges. Nursing & Health Sciences. 2009; 11:3:326331.
    [Google Scholar]
  62. Zontek TL, DuVernois CC, Ogle BR. Job Satisfaction and Issues Related to the Retention of Environmental Health Professionals in North Carolina. (Cover story). Journal of Environmental Health. 2009; 72:3:1015.
    [Google Scholar]
http://instance.metastore.ingenta.com/content/journals/10.5339/avi.2015.6
Loading
This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error